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Financial Counseling in Tough Times

With each percentage point rise in unemployment
1 million more Americans lose their health insurance. Is your staff trained to assist patients with a financial hardship? Have you equipped them with the right policies and systems to hold these financial discussions effectively?

Learn how to retool the patient collections process for troubled times and develop financial policies that reflect a new era of patient collections.
Improve Discussions About Money

Packed with tips, terminology, and tactics for all point of service collections scenarios, including -

  • Payment at the time of service – for new and established patients
  • Working with patients’ insurance coverage
  • Discussing prior balances and payment plans
  • Handling uncooperative patients
  1. Sample Hardship Policies
  2. 2009 Federal Poverty Guidelines (from HHS)
  3. Sample Financial Assessment Form
  4. Guidelines for Establishing Fee Adjustment
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