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Improving Point of Service Collections

54% of companies are increasing insurance plan copays in 2009. As patients’ out-of-pocket responsibilities rise, it’s never been more important to ensure you have the right tools, right systems, and right people to collect from patients in the office. In fact, if your practice is like most, policies and patient conversations about money could probably use an update.

Learn how to increase collections at the checkout window, minimize patient surprises about money, and reduce billing expenses using effective Point of Service Collections strategies.

Improve Discussions About Money

Packed with tips, terminology, and tactics for all point of service collections scenarios, including -

  • Payment at the time of service – for new and established patients
  • Working with patients’ insurance coverage
  • Discussing prior balances and payment plans
  • Handling uncooperative patients
  1. Point of Service Collections Internal Assessment
  2. Sample Point of Service Collections Policy
  3. Daily Cash Collection Graph

Get podcasts, tools and resources from the Practice Success! series
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